FAQ of RI2K
Do you deliver outside of Europe?
Yes, we offer worldwide delivery to a number of destinations. Please see our Delivery section to find out more about our delivery options.
How do I contact your customer services department?
How do I find a specific item?
How will I know if an item is out of stock?
Can I add a new item to an existing order?
Unfortunately, once your order has been confirmed via email you cannot add a new item to your order. You will have to place a separate order.
What payment methods do you accept?
We accept the following credit/debit cards: MasterCard, Maestro, Switch, Visa, Visa Debit and Visa Electron. All payments are securely processed through Paypal.
It is safe to use my credit/debit card on www.ri2k.com?
Yes, we take the security of the details provided to this website very seriously and ensure we have all the best available security software in use on this site.
Can I order by phone?
Unfortunately for security reasons we do not take orders over the phone. This is to protect your credit card details and to ensure that all orders are processed in a secure payment environment.
When will I receive my order?
If you requested the UK Next Day delivery before 2pm your order will be with you by the end of the next working day (unless you have been contacted by a member of our customer services team and informed of a delay due to unforeseen circumstances). Please note that orders placed after 2pm on a Thursday will not be delivered until the following Monday. Orders placed after 2pm on a Friday will not be delivered until the following Tuesday.
- If you requested standard UK delivery you can expect your order in 3-5 working days
- For European delivery please allow 3-8 working days for delivery
- For Worldwide delivery please allow 3-10 working days for delivery
What countries do you ship to?
Please click here to see a full list of countries that we ship to
Can I amend my shipping address once my order has been dispatched?
Once an order has been dispatched from our warehouse you cannot change the shipping address.
Do you offer same day delivery in London?
Unfortunately, at this moment in time, the fastest delivery method we offer is Next Day delivery. Place your order by 2pm to ensure you receive your order the following day (Monday – Thursday, next day deliveries are not delivered on a Saturday)
Do you ship to multiple addresses?
We cannot split an order to be delivered to multiple addresses. We can, however, deliver to a different address from that of your billing address.
Can I track my order?
I live outside the EU, do I pay VAT?
Whilst all of our non-EU orders are zero-rated for VAT, the web price is the same as we subsidize the additional admin costs associated with export sales.
Will I need to pay customs duty on my bag order?
Each country has different rules, so we would advise that you contact your local postal service to find out more about the costs in your country. Our shipping costs do not include any customs or import duties of your country.
What packaging will my order be in?
Your order will be securely packaged in a cardboard box.
How do I return or exchange an item?
Please click here to find out how to return or exchange an item
What if my item arrives faulty?
How do I sign up to the RI2K newsletter?
On the homepage, there is a newsletter sign up box. Please enter your email address in here to receive our email newsletters.
Where can I buy RI2K bags?
You can buy RI2K handbags and purses in a number of different ways. You can buy the full collection, as well as exclusive styles, on our website www.ri2k.com We ship worldwide. Alternatively, we have a number of stockists that sell a selection of our handbags and purses.
How do I clean my RI2K bag?
If you have a build-up of dust or surface dirt on your RI2K handbag or purse, simply wipe the bag with a soft, slightly damp cloth. Don't wash it with water or any other chemical; just gently wipe it off. If you spill something on your RI2K handbag or purse, wipe up any excess liquid immediately with a clean cloth or sponge. We recommend you don’t use leather creams on RI2K products as it may cause color discolouration in the leather due to the cream containing heavy chemicals. It is best to keep any leather out of direct heat and sunlight to protect the skin and preventing it drying out which may cause discolouration and could make the leather stiff. You can protect your RI2K accessories by spraying them with waterproof leather spray, which is available at most cobblers. For suede or nubuck leather, try using a suede brush and suede protector to keep the suede in good condition. You can buy suede brushes and protection spray at most cobblers.
Do you offer repair services?
At this time, RI2K will not repair damaged leather products. We will replace or repair them if the conditions of this warranty are met.
Do we provide a warranty?
All our products carry a one-year limited warranty against defects in material or workmanship from the date of your purchase. If within this period you detect a fault, the bag will be repaired or, if necessary, replaced at no extra cost (an original proof of purchase will be required). This warranty is void if the leather product has been damaged by accident, negligence, unauthorized service, natural wear and tear or other factors not due to defects in materials or workmanship, or if a valid receipt is not included.
Do you ship worldwide?
How do I spot a counterfeit RI2K bag?
We try very hard to ensure that our original designs are protected from counterfeit copies. The safest way to ensure that you are buying a genuine RI2K handbag or purse is to buy it though our official website www.ri2k.com or through one of our approved stockists.
What packaging comes with my RI2K order?
Each RI2K bag comes with a branded dust bag and each purse comes in box. This is to protect your RI2K bag when you are not using it. We advise that you store your RI2K purchase in this dust bag or box to keep it in its best condition.